Water Shop (M) Sdn Bhd
A-01-04, Sri Cassia, Jalan Laman Puteri 1, 47100, Puchong, Selangor, Malaysia.

Water Shop (Miri Branch)
Lot 2217, Ground Floor, Saberkas Commercial Centre, 98000 Miri, Sarawak, Malaysia.
+6016-855 1830


Q: Are the filters easy to install?
A: Yes, the filters can usually be installed without using specialized tools in only a few minutes.
Q: Do you offer installation service?
A: Yes, we provide installation services (only for standard faucet) in selected cities and towns.
Q: How often do we need to change the AQUASANA replacement cartridges?
A: Normally once a year, some high usage may need to change ealier.
Q: How can I purchase a cheaper price for replacement cartridge?
A: You can choose Twin pack or 3 sets above, the more you purchase the more you save.
Q: Do I need to install a pre-filter?
A: The system already come with a pre-filter with free.
Q: How long do I need to change the pre-filter? How much does the replacements cost?
A: Normally change once a month for AQ-4000, just few ringgit will do. If AQ-5300, change together with the A&B cartridge.
Q: My kitchen has limited space. Will it be difficult to install an AQUASANA filter?
A: Limited space is not a problem. Our countertop filters take up a minimum space of 18cm x 11cm for the base. For an even more space-saving option, choose our under counter AQ-5300 model.
Q: Will installing the drinking water filter affect my tap water pressure?
A: No, the water pressure of your unfiltered tap water will not be affected at all.
Q: Will the counter top model be connected to my faucet head?
A: The countertop model come with adapters to fit almost all standard faucets. If you have a narrower or wider faucet, contact us for a special adapter. If you have spray-type faucet, we recommend either purchasing an undersink model or installing a new faucet. We can provide an excellent replacement faucet that can be changed in a matter of minutes by a plumber or your building maintenance workers.
Q: Can I use my existing single-hose faucet with the AQUASANA system.
A: Yes, AQ-5300 is the best for it.
Q: Do you provide after sales service? Who we should looking for if we encounter problem?
A: Yes, just call /whatsapp our service hotline 017-314 7880 and we'll arrange door to door service for as soon as possible!

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